The post-sale intelligence and autonomous Customer Success layer for recurring revenue businesses.
RetentionZen connects to your product analytics, billing, support, and CRM — then predicts renewals, churn, and expansion, and turns those signals into prioritized actions your team can approve or let run automatically.
- Defend renewals earlier
- Uncover expansion opportunities
- Recover revenue that would otherwise stay lost
Good morning. I reviewed 14 accounts overnight and handled 6 things while you were away. I need you for three.
Your team already has the data. They do not have the time.
Customer Success teams are expected to monitor CRM activity, support tickets, product usage, billing, stakeholder changes, renewals, and expansion signals across every account. HubSpot gives you the system of record, but most teams still spend too much time figuring out what matters and too little time acting on it.
- Risk shows up too late.
- Expansion opportunities go unworked.
- Closed-lost revenue is rarely revisited.
- CSMs spend too much time finding work instead of doing it.
Scoring built on signals, not guesswork.
RetentionZen ingests data from the tools your team already uses — product analytics, billing, support, and your own application — then fuses those signals into a single risk and expansion score for every account.
Amplitude
Feature adoption & engagement trends
Segment
Unified event streams & user identity
Mixpanel
Product usage depth & retention curves
Stripe
Billing health, MRR changes & payment signals
Intercom
Support conversations & customer sentiment
Zendesk
Ticket volume, escalation patterns & CSAT
Your Product
Custom usage data via API or warehouse
And More
HubSpot, Salesforce, Slack, Jira, and any REST API
From raw signals to scored priorities
Every night, RetentionZen pulls fresh data from your connected sources. It cross-references product usage drops with open support tickets, billing changes with stakeholder activity, and engagement trends with renewal timelines — producing a composite score that tells your team exactly where to focus.
RetentionZen turns post-sale signals into action.
RetentionZen continuously analyzes the accounts in your HubSpot portal and answers three questions: which customers are at risk, which customers are ready to grow, and what should happen next. Then it writes recommendations, tasks, plans, and context directly back into HubSpot so your team starts the day with clear priorities instead of another dashboard.
Native to HubSpot by design.
RetentionZen is built to feel like part of HubSpot, not a separate platform your team has to adopt. Insights and actions appear where your team already works: on records, in workflows, and in portfolio views.
Everything lives inside HubSpot.
No new logins. No tab-switching. Every insight and action RetentionZen generates appears as native HubSpot data — on records, in workflows, and in portfolio views.
How RetentionZen works
Connect your HubSpot portal
Connect your HubSpot portal. Zen starts with the data you already have and gets stronger as you add product usage, billing, and support signals.
Zen reviews every account
Zen reviews every account and detects churn risk, renewal risk, expansion potential, and recovery opportunities.
Zen creates the next step
Zen creates the right next task, plan, note, or outreach draft directly in HubSpot.
Your team approves or automates
Your team approves or automates execution and Zen learns from real outcomes over time.
See what Zen would do before you flip the switch.
Connect HubSpot and let Zen spend 30 days learning your product, your customers, and your post-sale motion. You get a clear picture of the churn risks it would catch, the expansion it would surface, and the actions it would take — without touching a single customer.
- No customer-facing actions
- No credit card required
- Full visibility into every recommendation
Make HubSpot proactive after the sale.
RetentionZen gives SaaS teams a smarter way to run renewals, expansion, and recovery without leaving HubSpot.